Our Customer Service Department can be contacted via email

 

Email: aquahuna@aquahuna.com Please allow for 24-48 hours for us to respond. (We are closed on weekends)

 

For DOA refunds: Send us an email with a picture of the fish on a piece of paper or paper towel within 3 days of delivery and we will issue you a refund for the purchased price. Please include your name and order number when contacting us.

 

If you need to file a USPS claim regarding a lost shipment, our shipping address is: Aqua Huna, 620 S. 7th Street, Renton, WA 98057, United States. You will need this information to file a claim. USPS usually processes claims in 5 to 10 days.