Shipping

IMPORTANT UPDATE:

Due to C19 delays, our shipping time may be increased 1-2 business days depending on your order selection. If there are any challenges due to C19 restrictions, we will notify you as soon as possible.

Thank you for your patience and understanding,

The Aqua Huna Team

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Current Flat Shipping rate = $12.99

We ship on Monday, Tuesday, and Wednesday via USPS Priority Mail, UPS Ground, or UPS 2nd Day Air which is determined by what items you order and how many items you order.

Once we get your order, we will ship it within 1 to 3 business days.

For the safety of the animals, we do not ship aquatic life on Thursday and Friday. We do not want live aquatic animals sitting in USPS or UPS warehouse over the weekend. Thank you for your understanding.

For DOA Refunds: Photo is required!

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QUESTIONS ABOUT MY ORDER:

What does your shipping process look like?

We review all orders to ensure that the appropriate heat or cold packs are used based on weather forecasts along with flagging any orders that cannot be shipped due to inclement weather, or livestock concerns like health or supply. We reserve the right to hold or cancel an order due to these conditions and you will be notified as soon as possible.
Our team then works to carefully pick and inspect your fish and shrimp to make sure they are good to go. If your fish or shrimp do not look healthy due to any health changes, we will not send them out and your order will be cancelled. We want your fish or shrimp to have the best chance possible to make it to you alive and sending them healthy is our number one priority.
If it’s all clear. your order is packaged, labeled, and dropped off at the USPS shipping facility for shipment to you.

I just received my tracking number and it’s not telling me where it is. Why is that?

We know you’re excited to get your fish and shrimp! Please allow 24-48 hours for your tracking information to update.

I have a question about shipping delays, redirections, missed deliveries, etc.:

All questions related to shipping once your order has left our facility should be redirected to USPS directly as we are unable to provide any further information. Please have your tracking number available for faster service.

The C-19 situation has impacted the USPS delivery system and you may see expected delivery dates extended beyond the 1-3 Day Mail standard. Once packages arrive at their 2nd service location, we frequently see these packages updated to faster delivery dates.

My package was lost in transit, how do I file a claim?

You can file a claim here: https://www.usps.com/help/claims.htm. You will need to register with the USPS for a free account. In order to file a claim you’ll need to provide:

Your tracking number
A confirmation email regarding your order (invoice)
You must file 15 after days but no later than 60 days

My order has shipped but the address is wrong, can I change it?

I got my order and there was a DOA or I didn’t receive an item. How do I get it fixed?

For DOAs, you must send us photos of any DOA fish or shrimp that arrived DOA in the packaging the arrived DOA in. Please send the photos to aquahuna@aquahuna.com with your order number and we’ll respond to you within 24-48 hours. Thank you!

Is it possible to return my fish or shrimp for something else?

We are unable to accept returns on any livestock item--no exceptions. We would recommend you donate them to your local pet or fish store so they can find a good home.

I ordered twice. Can I combine my orders?

If we have not processed your orders yet, you may be able to combine them. Contact us at aquahuna@aquahuna.com with your order numbers. If we can combine your orders, we will issue a refund for the extra shipping fees you paid. Refunds may take up 3-5 business days depending on the payment method.

Can I add, remove, or cancel my order?

If we have not processed your order yet, we may be able to make changes to your order. Contact us at aquahuna@aquahuna.com with your order number and requests. Once a tracking number has been issued, we cannot accept any changes or cancellations.