All arrived promptly and alive. Fish are still in good condition 3 weeks later.
I forgot to say they arrived and send to do good the first couple of days, which is why l continue to do business with Aqua Huna.
Shipping
Current Shipping Rates
- FEDEX Priority Overnight Shipping $24.99: Processed Monday, Tuesday, Wednesday (FedEx can not ship to Alaska, Puerto Rico, or PO Boxes)
- USPS Priority Mail $14.99: Processed on Monday and Tuesday
- USPS Priority Mail with Signature Confirmation Service $17.99: Processed on Monday and Tuesday
- UPS Next Day Air $39.99: Processed Monday, Tuesday, Wednesday (UPS can not ship to Alaska, Puerto Rico, or PO Boxes)
You will be emailed a tracking number once your order has been processed.
For the safety of the animals, we do not ship aquatic life on Thursday and Friday. We are closed on weekends. We do not want live aquatic animals sitting in a shipping warehouse over the weekend. Thank you for your understanding.
Where do we ship?
United States of America - Domestic shipping only!
Sorry, we cannot ship to anyone in Hawaii & Washington State.
Yes, we can ship to Puerto Rico and Alaska using USPS only.
Sorry, we do not ship to Guam or Canada.
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For DOA Refunds: Photo is required!
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Concerned about a shipping delay?
- Fish can live in the shipping box 1 week (7 days) - sometimes longer
- Shrimp can live in the shipping box 2 weeks (14 days) - sometimes longer
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QUESTIONS ABOUT MY ORDER:
What does your shipping process look like?
- We review all orders to ensure that the appropriate heat or cold packs are used based on weather forecasts along with flagging any orders that cannot be shipped due to inclement weather, or livestock concerns like health or supply. We reserve the right to hold or cancel an order due to these conditions and you will be notified as soon as possible.
- Our team then works to carefully pick and inspect your fish and shrimp to make sure they are good to go. If your fish or shrimp do not look healthy due to any health changes, we will not send them out and those items will be cancelled from your order and refunded. We want your fish or shrimp to have the best chance possible to make it to you alive and sending them healthy is our number one priority.
- If it’s all clear. your order is packaged, labeled, and dropped off at the shipping facility for shipment to you.
- You will be emailed a tracking number after your order has been shipped.
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For USPS orders:
USPS Priority Mail usually takes about 2 to 4 business days to arrive.
We suggest signing up for Informed Delivery through USPS.com to track and manage your packages in one convenient place. With USPS Informed Delivery you can receive package tracking notifications so that you’ll automatically get text and/or email alerts with the status of your package and delivery details. Please visit https://www.usps.com/manage/informed-delivery.htm for more information.
Please make sure to track your order using the USPS website at: https://www.usps.com/ (The AquaHuna.com website is not supported by the Shop App for tracking shipping and will most likely give you incorrect information regarding your order.)
See Also USPS Tracking Status Help - Where is my package?
I have a question about shipping delays, redirections, missed deliveries, etc.:
All questions related to shipping once your order has left our facility should be redirected to USPS directly as we are unable to provide any further information. Please have your tracking number available for faster service. You can contact your local post office or use the USPS website link here to help find missing mail.
In cases of extreme weather, USPS may hold your package at your local post office for pick-up.
Since the COVID-19 situation in 20202, USPS expected delivery dates extend beyond the 1-3 Day Mail standard now take about 2 to 4 business days to be delivered. USPS expected delivery dates can change daily.
My package was lost in transit, how do I file a claim?
You can file a claim here: https://www.usps.com/help/claims.htm. You will need to register with the USPS for a free account. In order to file a claim you’ll need to provide:
- Your tracking number
- A confirmation email regarding your order (invoice)
- You must file 15 after days but no later than 60 days
If you need to file a USPS claim regarding a lost shipment, our shipping address is: Aqua Huna, 620 S 7th Street, Renton, WA 98057, United States. You will need this information to file a claim. USPS usually processes claims in 5 to 10 days.
MY TRACKING NUMBER SAYS DELIVERED BUT I DIDN'T RECEIVE ANYTHING. WHAT DO I DO?
If your tracking number states that the package was delivered but you did not receive anything you will have to contact the United States Postal Service and handle the issue with them. From our experience we have noticed that most of the time when this happens the package needs about 2-4 more days to show up and may have just been a delay or error with the U.S. Postal Service. We also suggest asking any neighbors or family members if they received the package on accident. Please check any mailboxes, leasing offices, or anywhere they may have dropped your items off instead of your door. We are not responsible for any stolen or lost goods once the tracking states that the item is delivered. If you believe the items may have been stolen, please file a claim with USPS to further the matter. The number to contact them is 1(800) 222-1811
Helpful Links For USPS Orders:
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I just received my tracking number and it’s not telling me where it is. Why is that?
We know you’re excited to get your fish and shrimp! Please allow 24-48 hours for your tracking information to update.
My order has shipped but the address is wrong, can I change it?
Once an order has been shipped, we are unable to change the delivery address.
I got my order and there was a DOA or I didn’t receive an item. How do I get it fixed?
For DOAs, you must send us photos of any DOA fish or shrimp that arrived DOA. If an item is missing, please take a photo of how the box arrived and all the bags that were inside of it. Please send the photos to aquahuna@aquahuna.com with your order number. Thank you!
Is it possible to return my fish or shrimp for something else?
We are unable to accept returns on any livestock item--No Exceptions. We would recommend you donate them to your local pet or fish store so they can find a good home.
Can I cancel my order?
If we have not processed your order yet, contact us at aquahuna@aquahuna.com with your order number and request to cancel. Once we have processed your order we cannot accept any cancellations.
