We guarantee live arrival of everything we sell. We honor this guarantee for the first 3 days after arriving at your home. Simply send us an email with a picture of the fish purchased displayed on a piece of paper or paper towel and we will issue a refund for their purchase price.
Our email address is firstname.lastname@example.org
Please provide your name and order number when contacting us.
Refunds can not be processed unless we have your order number and DOA Photos as proof. Sending us multiple emails will result in a delay in getting your refund processed, as each message is processed separately, so please try to send all your information in one message.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If we have issued you a refund and you haven’t received the refund yet, there may be a few days before your refund is officially posted to your bank account. Refunds are returned to the original payment source. If you received the item as a gift, the refund will go back to the person that purchased the item.
If you need to file a USPS claim regarding a lost shipment, our shipping address is: Aqua Huna, 127 SW 153rd ST, Suite B, Burien WA 98166, United States. You will need this information to file a claim. USPS usually processes claims in 5 to 10 days.