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Refund policy

Refund Policy
We guarantee live arrival.

We guarantee live arrival of everything we sell. We honor this guarantee for the first 3 days after arriving at your home. Simply send us an email with a picture of the fish purchased displayed on a piece of paper or paper towel and we will issue a refund for their purchase price.

Our email address is aquahuna@aquahuna.com

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-returnable items:
Gift cards

If we have issued you a refund and you haven’t received the refund yet, there may be a few days before your refund is officially posted to your bank account. Refunds are returned to the original payment source. If you received the item as a gift, the refund will go back to the person that purchased the item.

If you need to file a USPS claim regarding a lost shipment, our shipping address is: Aqua Huna, 127 SW 153rd ST, Suite B, Burien WA 98166, United States. You will need this information to file a claim. USPS usually processes claims in 5 to 10 days.