Arrived healthy and made a great transition into the outdoors pond! Beautiful fish! Love Aqua Huna!
All arrived alive and active. Brilliant colors came back within an hour after acclimating.
Do you know when a specific fish or shrimp will be back in stock?
ββ’ We get new stock weekly and update the website daily.
ββ’ Use the βBack in Stockβ notification tool on each product page to receive an
ββ alert when the item is available.
Can you import a specific item for me?
ββ’ No, we are not able to take special requests at this time.
Can I order fewer fish or shrimp than the listed quantity?
ββ’ No, we cannot break up listed quantities.
ββ’ Our store is intended for experienced hobbyists and small businesses.
ββ’ If you only need one fish, we recommend visiting a local pet store.
Can I mix and match my order (e.g., 2 Red Cherry, 1 Blue, 1 Yellow Shrimp)?
ββ’ No, mix-and-match requests are too labor-intensive and delicate.
ββ’ We are unable to accommodate these at this timeβno exceptions.
Can I request a specific sex or physical trait (e.g., longest fins or vibrant color)?
ββ’ Only if the product listing explicitly states the sex (e.g., βmale onlyβ or βpairβ).
ββ’ Otherwise, we are not able to fulfill requests based on sex or traits.
Can I ask for a deal or price match?
ββ’ No, we do not offer deals, price matching, or volume discounts.
ββ’ Our pricing reflects the high quality of our livestock.
Do you offer wholesale pricing?
ββ’ Yes, for brick-and-mortar stores with a valid business license and resellerβs permit.
ββ’ Email ghgoldfish1@gmail.com to request a stock list and pricing.
Why donβt you ship to Washington? Can I pick up my order locally?
ββ’ Weβre based in WA, but we do not ship in-state or allow pickups.
ββ’ This is to respect and avoid competing with our local wholesale partners.
Do you ship to Hawaii or other countries?
ββ’ No, we do not ship to Hawaii or internationally due to strict animal import laws.
What is your DOA policy?
ββ’ DOAs are rare but can occur due to stress or shipping delays.
ββ’ If any fish or shrimp arrive dead:
ββ β Email aquahuna@aquahuna.com within 3 days of delivery
βββ (Day 1 is the day your order arrives).
ββ β Include clear photos of:
βββββ’ The DOA livestock on paper or a paper towel
βββββ’ The shipping bag/container
ββ β Include your name and order number.
ββ’ If your claim is approved, we will refund the DOA portion of your order.
ββ’ Claims without photos or order info cannot be processed.
What if I see someone else selling "Aqua Huna" products online?
ββ’ Only fish purchased directly from aquahuna.com are guaranteed to be ours.
ββ’ If you suspect a fake seller, email aquahuna@aquahuna.com to report it.
What if a fish I ordered becomes sick before shipping?
ββ’ We do not ship sick livestock.
ββ’ If any item in your order becomes unfit to ship:
ββ β It will be held or removed.
ββ β You will be refunded for that item.
Do you accept returns?
ββ’ No, we do not accept returns on live animalsβno exceptions.
ββ’ If needed, consider donating unwanted fish or shrimp to a local pet store.
Why canβt I add items to an existing order?
ββ’ We can only capture payment once per order.
ββ’ To add items, please place a new order.
Why does it look like I was charged twice?
ββ’ Some banks show pending or failed charges as duplicates.
ββ’ These usually disappear within 3β5 business days.
How long does it take to receive a refund?
ββ’ Most refunds are processed within 10 business days.
ββ’ Some refunds may appear as reversals (removing the original charge instead
ββ of issuing a separate credit).
Can a refund be canceled?
ββ’ No, once a refund is processed, it cannot be canceled.
ββ’ If your original card is closed or expired, the bank will usually transfer the
ββ refund to your new card or account.