Thank you for your order! Orders are usually processed the day after we receive payment for them.
Please Note: We are currently in the process of moving to a new location between now and February 2023. During this time there may limited stock available and delays in processing your order. Thank you in advance for your understanding and patience as we move to a new, bigger warehouse!
Just a reminder, we only ship orders on Monday, Tuesday, and Wednesday. You will be emailed a tracking number once your order has been shipped. If the item you ordered is currently in quarantine and can not be shipped this week, it will most likely be shipped out to you next week.
PLEASE READ: We review all orders to ensure that the appropriate heat or ice packs are used based on weather forecasts. We may cancel any orders that cannot be shipped due to inclement weather, or livestock concerns such as poor health. We reserve the right to hold or cancel an order due to these conditions and you will be notified as soon as possible. This is in the best interest of your fish/shrimp arriving to you alive and healthy. If we can not ship your order due to extreme weather conditions, you will be notified by email.
Our team works to carefully pick and inspect your fish and shrimp to make sure they are 100% healthy before they are shipped. If the fish/shrimp are not healthy, we will not send them out and your order may be cancelled. We want your fish or shrimp to have the best chance possible to make it to you alive, and sending them healthy is our number one priority.
PLEASE MAKE SURE TO READ OUR DOA REFUND POLICY ON OUR WEBSITE BEFORE YOUR ORDER ARRIVES.
Please make sure the shipping address you have provided for your order is correct. We are not responsible for lost or misdirected deliveries due to an incorrect or invalid address provided for your order.
PLEASE NOTE: We are unable to edit or make changes to your order or add additional items to your order. If you need to make changes, please cancel your order before it has been processed for shipping and place a new order. You can send your request to cancel to: firstname.lastname@example.org. WE ARE UNABLE TO COMBINE MULTIPLE ORDERS. Thank you