I ordered 18 cardinal tetras. 12 arrived dead. 6 died within 2 days. They came looking tiny and weak.
Both snails arrived healthy and are happy in their new home. Shipping was fast and they were packed safely for their journey. An overall good experience.
I received 15 of these and 12 died. They got PH shock and developed a bacterial infection after two days. It would be nice to know what your PH water parameters are for your fish and/or the fish that may be more sensitive to a difference in PH prior to shipping, perhaps on the info page. My water is a higher PH. These seem to like it lower. It would have been nice to know so I could have adjusted it before they came! These aren't inexpensive fish.