First time ordering from this site and all 6 were DOA. I could smell the contents before I even opened the styrofoam.
I’m a bit leary of ordering again.
My frogs (4x) arrived dead and I sent pics the company did offer a refund, I asked if they did overnight shipping and was told I would need to pay for it, I took offense as the original order came dead I would expect that the overnight charge would be consumed by the company to satisfy or make the customer whole. Let's see if my request for my refund happens I guess
Have received two separate, decent orders from Aqua Huma, both times all livestock is well packed and arrives without issue.
